task
Resolve an intake variance
Last updated August 20, 2026
When counted quantity differs from what was declared, the gap lands here. Counted is what entered the warehouse. Declared is not rewritten.
Where
3PL → Receiving → Variances — the enterprise inbox.
The seller sees only their rows under Inventory → Variances in their portal.
When it appears
You confirmed a seller receipt and at least one line's count ≠ the packing slip. Example: they declared 50, you counted 47. Forty-seven went on the putaway. The gap is the variance.
It does not appear when:
- The count matches the slip
- You logged a house arrival (Ours)
- You logged a seller arrival as a blind count (no packing slip)
What you do
- Open 3PL → Receiving → Variances.
- Review the row: SKU, declared, counted, difference.
- Your count already stands. Close or follow up with the seller from here. Do not add the missing units as a silent correction.
Not the same thing
A putaway that shelves a different quantity than received is a floor exception on the task, not this inbox. Do not merge the two.
House PO shortfalls stay on the house books. They are not a seller variance.