Fulfilling Print-on-Demand Orders

You'll receive two kinds of orders from the Big Frog Store:

Order type	What it is	Typical quantity	Action needed
Print-on-demand	Ready to produce. Arrives with artwork and the blank you need to order.	Usually under 24	Fulfill directly
Quote	Requires your approval before production.	Small to large	Review and approve

This article covers print-on-demand orders end to end. Quote approval is covered separately.

Audience: Big Frog users processing incoming orders

Estimated time: 15 minutes to read; varies in practice

Step 1 — See your incoming orders

Open the Orders tab. Incoming print-on-demand orders appear here with their current status, such as Pre-Production or In Production.

Step 2 — Create a batch

Fulfillment happens in the Manufacturing tab.

1. Go to Manufacturing.
2. Select the order you want to work on.
3. Click Create Batch.

The "Ordering Garments" prompt

After creating a batch, you'll be offered the option to order garments automatically. This is built for larger runs. For a single small order, click Not Now and order your blanks as usual.

Step 3 — Open the batch

Two ways to get in:

• Click the batch directly from the confirmation, or
• Go to Manufacturing → Batches and open it there

The batch loads every item with its color, size, and the details you need to order blanks.

Step 4 — Download the work order

From inside the batch, click Download Work Order. It contains everything needed on the production floor:

• Sizes and colors
• Order number
• Customer name and email
• Print size
• Any order notes
• Scannable codes

Step 5 — Review item details and print files

Open an item to see its production assets:

• Mockup — what the finished piece should look like
• Print file (as placed) — the artwork positioned on the canvas, including surrounding empty space
• Trimmed file — the same artwork with that space removed

Uploading measurements

You can upload measurements for a specific design so it outputs at the exact size you need, whether you're running DTF or DTG.

Step 6 — QC pass (optional)

Items can be marked QC Pass as they're checked. This is most useful when you're working through many items and staging them into bins. For a single order, you can move straight to order details.

Step 7 — Ship or hand off

Open the order from the batch or from your Orders tab. Here you'll see the mockup and the shipping address.

To ship:

1. Click Create Label to generate a label through your EasyPost integration.
2. The order is marked as shipped automatically once the label is created.

If you ship outside the platform: Use Mark as Shipped instead.

If it's a pickup order: Click Mark Ready for Pickup. This automatically emails the customer that their order is ready.

View Details

At any point, View Details gives you the full asset set for the order: mockup, production files, trimmed files, and the customer's original upload.

Quick checklist

• [ ] Order located in Orders tab
• [ ] Batch created in Manufacturing
• [ ] Work order downloaded
• [ ] Blanks ordered
• [ ] Print files reviewed
• [ ] Item produced and QC checked
• [ ] Label created, or marked shipped / ready for pickup

Troubleshooting

Problem	What to do
Print file looks like it has too much empty space	This is intentional — it preserves the customer's original sizing. Use the trimmed file only if you're sizing manually.
Can't find the batch you just created	Go to Manufacturing → Batches
Prompted to order garments and unsure	Click Not Now for small orders and order blanks yourself
Label won't create	Confirm your EasyPost integration is connected and your production API key is saved
Customer didn't get a pickup notification	Confirm the order was marked Ready for Pickup, which is what triggers the email

Related articles

• Setting Up Your Shipping Integration — required before labels can be created
• Approving Quotes (the second order type)