Riverr

task

Edit, refund, or cancel an order

Last updated July 28, 2026

Work an order from Orders → Orders. Refunds for MyCart orders go through change-order review — there is no standalone Refund button.

Prerequisites

  • Access to Orders
  • For line edits: popup-store (MyCart) order that is not shipped/cancelled/routed (changeOrderEnabled)

Steps — open the order

  1. Left nav Orders → Orders (/orders).
  2. Open detail /orders/{id}.

[SCREENSHOT: order detail header]

Cancel

  1. Click Cancel Order (hidden when already shipped/cancelled).
  2. Dialog title is Confirm Delete (not “Cancel Order”).
  3. Copy: Are you sure you want to delete this order with ID: …
  4. Confirm with OK (or Cancel to abort).

[SCREENSHOT: Confirm Delete dialog]

Edit / refund (MyCart change-order)

  1. On a line item, click Edit Item → modal Edit Item {name}.
  2. In change-order mode the primary action is Record changes (stages edits).
  3. Shipping block: Edit → dialog Edit Shipping / Pickup.
  4. Pending bar shows Unsaved changes with Discard and Review charge / refund.
  5. Confirm dialog Confirm changes shows Customer refund / Customer charge → Confirm & save.

[SCREENSHOT: Review charge / refund bar]

What happens next

Order status updates; Stripe charge/refund follows the confirm step for MyCart change-orders.

Related articles

  • Run a production batch start to finish
  • The order lifecycle in Riverr