Setting Product Availability and Order on shop.bigfrog.com

The Availability page decides which products shoppers routed to your Big Frog location can order on shop.bigfrog.com, and the order they browse them in. Turn off anything you won't fulfill, drag categories and products into place, and the national store follows. Changes save as you make them.

Audience: Big Frog franchise owners with a store set up on the locations page

Estimated time: 5 minutes

▶ Watch the 58 second walkthrough

Before you start

• Set up your store listing first. See Setting Up Your Store on the Locations Page.
• Everything on this page applies to the national store (shop.bigfrog.com) only. It doesn't change your own stores, your own products, or quotes you create yourself.

Step 1 — Open Availability

1. From your dashboard, open Settings.
2. In the left menu under National Store, click Availability. The page header shows shop.bigfrog.com and your location name.

Step 2 — Confirm you're receiving orders

1. Leave Accept Orders on. When it's off, national store orders stop routing to your location.
2. Under Decoration Methods Accepted, check every method you can produce. Orders only route to you when they match these methods.
3. Check Current Routing Summary on the right. It shows your status, methods, shipping profile and whether order routing is enabled.

Step 3 — Turn off products you won't fulfill

1. Scroll to Products you fulfill.
2. Find the product. Type in Search products, or click a category on the left to filter the list.
3. Switch its toggle off. The product now reads Hidden on the national store for your shoppers, and the count at the top (for example 110 of 111 shown) updates.

Switch the toggle back on at any time to show the product again.

Step 4 — Set the order shoppers see

• Categories: drag a category in the left column up or down. The number next to each one is the order shoppers browse them in.
• Products: drag a product by its handle (the six dots) in the right column. To order products inside one category, click that category on the left first, then drag. A moved product shows its position, for example Shown · #1.
• Reset order puts categories and products back in the default order. It doesn't turn hidden products back on.

How it shows on shop.bigfrog.com

Shoppers see the store they're routed to in the bar at the top of shop.bigfrog.com (Your store: …). For shoppers routed to your location:

What you change	What shoppers see
A product turned off	It drops out of the category pages and style counts they browse.
Category order	Shop by category and the category tiles on All Products follow your order. New Arrivals and Top Sellers appear under Collections.
Product order	Category pages sorted by Recommended (the default) follow your product order. If a shopper picks another sort, such as price, that sort wins.
Accept Orders off	National store orders stop coming to your location.

Quick checklist

• [ ] Accept Orders is on
• [ ] Decoration methods match what you produce
• [ ] Products you won't fulfill are turned off
• [ ] Categories are in the order you want
• [ ] Top products are dragged to the top

Troubleshooting

Problem	What to do
The page says Location disabled by administrator and the controls are greyed out	Your settings won't take effect until Big Frog re-enables your location. Contact Riverr support.
I hid a product but still see it on shop.bigfrog.com	Check the Your store bar at the top. If it shows another Big Frog, you're seeing that location's lineup. Refresh the page after making changes.
My product order didn't change on the category page	Set the category page's Sort menu back to Recommended.
I want the original order back	Click Reset order. Turn hidden products back on one by one.

Next steps

With availability set, shoppers routed to your Big Frog see only what you fulfill, in the order you chose.