Set up cart recovery emails

Cart recovery is configured per MyCart store under Opportunities → Automations (not a global Settings “cart recovery” page).

Who this is for

Visible when domain/enterprise matches the Opportunities gate: Bespoke Threads, Big Frog network (incl. franchise members), or localhost.

Steps — open Opportunities for a store

1. Stores (/shops) → open a MyCart store.
2. Store admin sidebar top leaf Opportunities → /shop/settings/{shopId}/opportunities.

• Subtitle: Track recovery plans for unfinished purchase activity.

1. Optional global admin list: left nav Orders → Opportunities (/opportunities) — same gate.

[SCREENSHOT: Opportunities page tabs]

Steps — automations

1. Open tab Automations (tabs are Pipeline, Automations, Performance).
2. Under Default Recovery Plans, choose e.g. Manual only, 1-step email, 2-step email, 3-step email. (SMS reminder shows Coming soon.)
3. Set Seller review threshold as needed.
4. Use checkbox Stop automation when the customer replies if offered.
5. Click Save automation settings.

• Save requires scope === "shop" (a specific store selected — not enterprise-wide).

[SCREENSHOT: Default Recovery Plans]

What happens next

Abandoned activity appears on the Pipeline tab. Modes may show badges Manual, Basic Auto, or Manowar.

Related articles

• Cart recovery & the Opportunities pipeline
• Connect a custom domain