Set up cart recovery emails

Cart recovery is configured per MyCart store under Opportunities → Automations (not a global Settings “cart recovery” page).

Steps — open Opportunities for a store

1. Stores (/shops) → open a MyCart store.
2. Store admin sidebar top leaf Opportunities → /shop/settings/{shopId}/opportunities.

• Subtitle: Track recovery plans for unfinished purchase activity.

1. Optional global admin list: left nav Orders → Opportunities (/opportunities) — same gate.

Steps — automations

1. Open tab Automations (tabs are Pipeline, Automations, Performance).
2. Under Default Recovery Plans, choose e.g. Manual only, 1-step email, 2-step email, 3-step email. (SMS reminder shows Coming soon.)
3. Set Seller review threshold as needed.
4. Use checkbox Stop automation when the customer replies if offered.
5. Click Save automation settings.

• Save applies to the store you have open — not every store at once.

What happens next

Abandoned activity appears on the Pipeline tab. Modes may show badges such as Manual or Basic Auto.

Related articles

• Cart recovery & the Opportunities pipeline
• Connect a custom domain